Support

Do you have a question about KlangCity, or is something not working? We’re happy to help.

Contact

Email: support@klangcity.de
Phone: +49 177 2255978

It helps if you tell us briefly which organisation you work in, what you wanted to do and what happened instead. A screenshot almost always helps.

Straight from the app

• On a computer: Press T in KlangCity and click the spot you mean. Your message goes straight to our support team, together with a section of the screen.
• Watch the introduction again: Settings → Help → Restart tutorial.

Common requests

• Forgot your password: Request a new password
• Delete your account: In the app under Settings → Account & security → Delete account. What happens to your data is explained here.
• Plans: Plans and features · Frequently asked questions
• Privacy: Privacy policy (German)
• Contracts: Terms (German) · Legal notice (German)